A Chick-fil-a shift supervisor is responsible for overseeing the daily operations of a Chick-fil-a restaurant during their assigned shift. They must ensure that food is prepared and served according to Chick-fil-A's high standards, and that the restaurant is kept clean and organized. Shift supervisors are expected to train and manage team members, handle customer inquiries and complaints, and be knowledgeable about all menu items and promotions. Supervisors should have strong leadership and communication skills, be able to work in a fast-paced environment, and have a flexible schedule. Previous experience in a similar role is preferred.

A Supervisor is: Someone who sets the pace of the team by being an example of the ideal team member. They live out, protect and inspire our Purpose, "To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come in contact with Chick-fil-A." They are influencers. They are vision casters. They encourage others and lead out of humility. They have servantlike tendencies. Others want to work for and with them. They have high standards and are dedicated to making our restaurant REMARKable not only for the guests, but also our team members. They communicate clearly and frequently, give direction, see & solve problems and hold the team accountable to results.

A Chick-fil-A shift supervisor plays a crucial role in ensuring a positive customer experience and maintaining the high standards that Chick-fil-A is known for. 

As a Chick-fil-A shift supervisor, your responsibilities will include:

• • Supervising daily operations and ensuring the restaurant runs smoothly during your assigned shift.

  • Ensuring all food is prepared and served according to Chick-fil-A's high standards.

  • Maintaining a clean and organized restaurant environment.

  • Training and managing team members to ensure optimal performance.

  • Handling customer inquiries and complaints in a professional and courteous manner.

  • Staying up-to-date on all menu items and promotions to ensure accurate communication with customers.

  • Demonstrating strong leadership and communication skills to effectively manage your team and provide excellent customer service.

  • Working in a fast-paced environment and adapting to changing circumstances as needed.

  • Having a flexible schedule to accommodate the needs of the restaurant.

  • Previous experience in a similar role is preferred, but not required.

  • Monitoring inventory levels and placing orders as needed to ensure adequate supplies are available.

  • Managing cash and credit card transactions, making sure all transactions are accurate and secure.

  • Collaborating with other shift supervisors and managers to address any issues or concerns that arise during the course of business.

Qualifications:

• • A strong work ethic and the ability to work well under pressure.

  • Excellent communication and interpersonal skills, with the ability to effectively manage a team.

  • A commitment to customer service and the ability to handle customer inquiries and complaints with tact and professionalism.

  • A flexible schedule, including the ability to work weekends and holidays.

  • Previous experience in a similar role is preferred, but not required. Chick-fil-A provides extensive training to all employees to ensure they have the skills and knowledge necessary to succeed in their role.

  • If you are looking for a challenging and rewarding career in the fast-paced world of quick service restaurants, consider applying for a Chick-fil-A shift supervisor position. With opportunities for growth and advancement within the company, this role has the potential to be a launching pad for a successful career in the food service industry.

You are now embarking on your journey to Supervisor at Chick-fil-A Atlantic and Hodges or Chick-fil-A Atlantic and Kernan. Thank you for all of your hard work so far to get you to this point! This is part of the reason you are chosen for this role. As a manager, hard work, integrity, and the influence you bring, are some of the most important attributes we are looking for. Truett Cathy believed a good name was far more important than any skills one may have. Therefore, integrity and your character are what we will be critiquing the most throughout this process. At Chick-fil-A, we ensure our leadership team exemplifies the SERVE model and the Winning Hearts Everyday Strategy. This being said, there are new area of the business you will be entrusted with. As you work through the Supervisor checklist, your mentor will work alongside and coach you to ensure you have the resources and training you need to manage the restaurant. Not unlike the team leader checklist, your mentor may have you repeat, refine, and master each step before you level up to serve the store in a greater capacity. Remember, we are not a chicken business that serves people…we are a people business that happens to sell chicken.

The Supervisor workbook is designed to prepare you for the Supervisor role. By the end of the workbook, you will be sufficiently equipped with the knowledge about what a Supervisor is, what a Supervisor does, and how they do it. You will walk away from this program prepared and ready to excellently fulfill your role as a Supervisor. You will be able to shift your focus and your perspective to execute our training vision day in and day out and advocate for the importance of training. 

How to Use the Guidebook

1. Each section of this program includes plenty of informative content to read, activities to complete, questions to answer, or action items to carry out. Be sure to follow all directions, ask questions if you need to, and perform and fill out all activities. As you go through the workbook, make sure to go through every part of the site and read over every section carefully.

2. These are all vital to your development as a truly effective Manager. Best of luck as you embark on this journey! You are incredible!